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The sync icons don't show up in Finder (macOS Sequoia 15.7.1).
Dropbox Desktop
Mac Studio Ultra M1
Sequoia 15.7.1
237.4.5655
Several of us in my company are having this problem. In finder, the sync icon (showing whether something is online or offline) no longer shows up. Huge problem for those of us sharing a zillion gigabyte dropbox and constantly syncing and unsyncing.
There have been lots of reports on dropbox support page and no apparent solutions.
'Advanced Reinstall' has been suggested, but those who have tried that it did not fix it, and that would be a full day operation to re-sync my 2gb of locally synced files for something unlikely to fix it.
Unlike with some others with this issue, my icons neither show up in finder OR within the dialog box of an app (like when opening a file from within an app
25 Replies
- Jay
Dropbox Community Moderator
Do you have any other cloud providers running on your machine?
Could you try temporarily quitting them to see if this helps to bring up the Dropbox icons?
I have Backblaze and Adobe Creative Cloud which has a bit of cloud functionality.
I tried quitting both and relaunching Finder, but it didn't help.Hello,
one of my customers still has the same issue even on 4 MacOS devices after 2 months. They contacted Dropbox support which only tried do uninstall and reinstall the Dropbox application. I've already tried everything but it didn't changed everything. Don't know if upgrading MacOS to 26.x could fix the issue.
Okay, thanks!
It seems this issue is more widespread than I thought. What's extra confusing is that two of my computers running different macOS versions on different architectures (x86 vs ARM) have the same issue at the same time. My guess would be that Dropbox app is causing the issue, given that it's the only common variable.
