Forum Discussion

attydave's avatar
attydave
Explorer | Level 3
2 years ago

Trouble opening files/folders after a Windows update. The device is slow.

after a win 11 update dropbox is painfully slow opening folders and files in file explorer. on my win 10 computer there are no issues
desktop
Dropbox Plus
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the added info attydave!

 

It might sound trivial, but have you tried restarting your device at all? 

 

Also, if you right click on your Dropbox folder locally, and then check the folder's Properties, how many files do you see there? 

 

If you can send me a screenshot of that, I'd appreciate it. 

attydave's avatar
attydave
Explorer | Level 3
2 years ago

Many restarts. The issue is when I click on files/folders in the details pane in file explorer. No lag when I click on folders that are pinned in quick access

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email, in order for us to have a closer look into this attydave? 

    • attydave's avatar
      attydave
      Explorer | Level 3
      2 years ago
      Yes, absolutely
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the cooperation attydave - I've just sent you an email so please have a look at your inbox and we'll take it from there. 

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