Forum Discussion

attydave's avatar
attydave
Explorer | Level 3
2 years ago

Trouble opening files/folders after a Windows update. The device is slow.

after a win 11 update dropbox is painfully slow opening folders and files in file explorer. on my win 10 computer there are no issues
desktop
Dropbox Plus
windows
attydave's avatar
attydave
Explorer | Level 3
2 years ago

and keep in mind there is no issue in the same setup on my win 10 computer, so it is some issue between dropbox and win 11 file explorer

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey attydave - sorry to jump in here, but could you let us know the version and status of the Dropbox desktop app that's installed on the affected device?

 

Is it 'up to date' or still syncing? Also, are the files that show this behavior online only or is this happening for files that are available offline on your computer as well? 

  • attydave's avatar
    attydave
    Explorer | Level 3
    2 years ago

    194.4.6267

    up to date

    all files/folders (online only or already used thus available offline) in file explorer details pane (but not folders in the quick access pane)

    lag time is 20-25 seconds to open

    again, works file in my win 10 computer- no lag there

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Got it, and I'm assuming that when you quit the app, and then try to re-create the same behavior with your Quick Access, everything works fine then attydave?

      • attydave's avatar
        attydave
        Explorer | Level 3
        2 years ago

        Not sure I understand what you are saying. Quick access always works fine, but only so many folders can be there..

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!