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MarianR's avatar
MarianR
Helpful | Level 6
5 years ago
Solved

Unable to install Dropbox on Windows 10 - The installer encountered error 2

Hello,   I am running Windows 10 Home 20H2 19042.985.  I kept receiving a message that Dropbox needed to be updated.  So, finally I tried it.  It would download and run and close right away.  I t...
desktop
Error Messages
Install
Setting up the apps
windows
  • MarianR's avatar
    MarianR
    5 years ago

    Hello Everyone,

     

    Just in case someone finds this thread later on and reads it.  I worked with the technical support team and was able to get  Dropbox installed.

     

    What they had me do was create a brand new Administrator user, reboot  and installing Dropbox from there.  To see if that would work, it did.

     

    I rebooted my PC again, signed in with my regular id and finished the configuration of Dropbox - signing in getting sync going.  

     

    I will now have to try and figure out what happened with my normal Administrator profile I log in with every day.  That is outside the scope of Dropbox support, and I totally understand that.  At least Dropbox helped me get their application installed and working by providing good recommendations.

     

    Thank you Dropbox Support for helping me get it working, it took time but that's ok at least I got it working.

     
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for keeping me in the loop on this MarianR. 

May I reach out via email to have a further look into this matter with device specific information?
MarianR's avatar
MarianR
Helpful | Level 6
5 years ago

Hi Walter,

 

Yes you may, just make sure the subject line says  Unable to install Dropbox on Windows 10 - The installer encountered error 2

Just so I recognize it and don't delete it.

 

Kindest Regards,

Marian 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Just before we switch to email for further investigation, could you try the installer from this page, Marian?

    It's the most recent, stable version of our desktop app which just got out yesterday. 
    • MarianR's avatar
      MarianR
      Helpful | Level 6
      5 years ago

      Hi Walter,

       

      I am downloading the offline version right now.  I will give it a try later today and report back the results. 

       

      Thanks

      Marian

      • user918384's avatar
        user918384
        Explorer | Level 4
        5 years ago
        Did it work, Marian?

        I have the same issue but in Windows 7.

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