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PiotrW's avatar
PiotrW
Explorer | Level 3
5 years ago
Solved

Unable to open the app on Mac OS Monterey

Hi, 

can't open the app. The info below: 

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737
pid: 13229
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/piotr'
appdata: '/Users/piotr/.dropbox/instance1'
         real_path='/Users/piotr/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/piotr/Dropbox'
              real_path='/Users/piotr/Dropbox'
                    mode=0o40700 uid=501 gid=20
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "dropbox/client/main.pyc", line 822, in wrapper
  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
  File "dropbox/client/message_queue.pyc", line 313, in _wrapped
  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
  File "dropbox/client/main.pyc", line 6036, in create_sync_engine
  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked
  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

 

 

Any idea? 

 

Thank you!

desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!

32 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey PiotrW, sorry to hear about this.

    Could you try the following steps and let me know if they helped?
    1. Click on the Apple icon in the top left hand corner of your screen
    2. Select System Preferences...
    3. Then Security & Privacy
    4. Select the Privacy tab
    5. To make changes, you will need to click on the lock icon, and enter your macOS password
    6. Select Full Disk Access
    7. Check the box beside Dropbox
    8. Select Accessibility
    9. Check the box beside Dropbox
    10. Now please, attempt to restart the Dropbox desktop app.
    Let me know how it goes!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Glad to hear that, Piotr.

    Take care and enjoy the remainder of your week!
  • KarlDrops's avatar
    KarlDrops
    New member | Level 2
    5 years ago

    I had the same problem after upgrade to MacOS Monterey 12.01. This solved it. Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Glad to hear this helped!

    See you around the Community and enjoy the remainder of your week!
  • SherryJ's avatar
    SherryJ
    Explorer | Level 4
    4 years ago

    I'm getting the same error on my PC. Any suggestions for how to fix it? I was out of town for a week and came back to this, so I don't know what changed. I do believe there was a Windows update on Jan 11 which may have caused it. I'm running Windows 7. I have the error log that was generated if that helps.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey SherryJ, thanks for your nudge.

    Since you're on a Windows computer, please do send along the error log from the error message you received, so we can investigate.

    Thanks!
  • emiliendurif's avatar
    emiliendurif
    Explorer | Level 3
    4 years ago

    Sorry but I still have the same issue even with these differents steps :

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 136.4.4345
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
    bn.is_frozen: True
    machine_id: 8e0cffc8-6842-5048-9043-4287c605a8e1
    pid: 4226
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
    real_path='/'
    mode=0o40755 uid=0 gid=0
    parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/emiliendurif'
    appdata: '/Users/emiliendurif/.dropbox/instance1'
    real_path='/Users/emiliendurif/.dropbox/instance1'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40700 uid=501 gid=20
    dropbox_path: '/Users/emiliendurif/Dropbox'
    real_path='/Users/emiliendurif/Dropbox'
    mode=0o40700 uid=700 gid=20
    parent mode=0o40755 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
    mode=0o100755 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
    not found
    parent not found
    tempdir: '/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
    real_path='/private/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
    mode=0o40700 uid=501 gid=20
    parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
    File "dropbox/shared/error_util.pyc", line 30, in convert_error
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
    PermissionError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'

    During handling of the above exception, another exception occurred:

    Traceback (most recent call last):
    File "dropbox/client/authentication/register_host_helper.pyc", line 724, in _on_register_host_success
    File "dropbox/client/authentication/register_host_helper.pyc", line 900, in _handle_joining_leaving_cdm_team
    File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "contextlib.pyc", line 131, in __exit__
    File "dropbox/shared/error_util.pyc", line 43, in convert_error
    File "six.pyc", line 695, in reraise
    File "dropbox/shared/error_util.pyc", line 30, in convert_error
    File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
    File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
    dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'

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