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Solved
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737
pid: 13229
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/piotr'
appdata: '/Users/piotr/.dropbox/instance1'
real_path='/Users/piotr/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/piotr/Dropbox'
real_path='/Users/piotr/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 822, in wrapper
File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6112, in _init_components_for_account
File "dropbox/client/main.pyc", line 6036, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
Any idea?
Thank you!
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
32 Replies
- Jay
Dropbox Community Moderator
Hi emiliendurif, this would be related to another issue. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Jaythank you very much for your advices. The last procedure works perfectly. 🙂
Hi Walter
I tried these steps and get a pop up that states...
Couldn't start Dropbox....
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.
For more information, click the help button below...
Everything was working fine with my Dropbox until I downloaded the new update for my mac... Monterey 12.2.
THANK you so much. I had the same problem!
- WalterSorry to hear about this kyc117 - did you try an advanced reinstall so far?
I tried doing the advance installation but that "terminal" instruction was a bit confusing. I did cut and paste into box. Still nothing worked
I copied and pasted into the terminal box, not sure if that is the issue. My company has us using Dropbox to complete our documentation. I cannot talk to someone as I am not the admin. This is very frustrating. I have tried all of the instructions given on these posts.
I finally got the advanced install to work. I hope I don't have to do this with every update to my mac! lol. I may never do an update again!
Because of the Monterey upgrade, I did the advance reinstallation and now it says that I don't have any more space left and they want me to upgrade. For some reason I must have clicked on something that shared files on my mac to the dropbox. I tried deleting these files but It is not giving me more space. What should I do now. I have to do documentation for my company.
