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joecohs's avatar
joecohs
Helpful | Level 5
1 year ago
Solved

Why does Dropbox for MacBook keep 'removing' itself?

Hi,

 

Myself and multiple users in my organisation have an issue where the Dropbox installed App on our MacBooks 'removes itself.

By this, I mean, Dropbox will still be installed, we can navigate VIA finder, however we are suddenly unable to open the files. When we navigate to Dropbox on the menubar, the icon has been removed, but the space for it is still there, when clicking it, it pulls up the Dropbox pop up as normal. 

 

When we go to share files we are presented with the options that can be seen below. 

What we have to do is redownload the Dropbox installer and reinstall Dropbox. When the install is done, we dont need to do anything else, no resyncing files etc. It picks up where it left off.. Really weird. 

This is happening for people on different versions of MacBooks, different versions of Dropbox etc.

 

Any advise?

 

desktop
Install
Mac
  • joecohs's avatar
    joecohs
    6 months ago

    One of the solutions which helped me was, on the offline installer, when its window pops up for you to double click to install, instead of doing the double click, drag and drop the Dropbox Icon into your Apple applications folder instead. 

    No idea why, but this worked for some of our users. 

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey joecohs, thanks for the heads up! 

    Does this happen for instance when you restart your device?

    Also, do you all use the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • joecohs's avatar
    joecohs
    Helpful | Level 5
    1 year ago

    Hi Megan, sure thing. We use dropbox Advanced for our org.

    My details are:
    MacOS Sequoia 15.2

    Dropbox version: 216.4.4420

    Yes, indeed, happens for people on different versions 🙂

    I did originally remove it from my device to reinstall but still having the issue. Since then for anyone having the same issue, we have just reinstalled without removing as our files take a while to sync.

    This started happening from Friday last week (24th)

     

    Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey joecohs, thanks for posting here!

    Weird indeed. Do you use a Team account on your end?

    Also, do you remember when this started happening? Even since this behavior started, have you tried uninstalling the app entirely and then reinstalling again? 

    Also, can you confirm your current OS and Dropbox version? I know you mentioned that this happens across different MacBooks and Dropbox versions, but I'd like to focus on your setup in order to troubleshoot further.

    Keep me posted!

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