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ajborson's avatar
ajborson
Helpful | Level 7
4 years ago
Solved

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
desktop
Setting up the apps
sync
windows
  • ajborson's avatar
    ajborson
    4 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

RTA965's avatar
RTA965
New member | Level 2
4 years ago

Did you have to remove the previous Dropbox desktop app - from when you had windows 10?

grov's avatar
grov
Explorer | Level 3
4 years ago

Sorry RTA, might not have correctly responded. When I upgraded from Win 10 to Win 11, didn't initially check Dropbox to see if it was working. Was only went I first went to use it in Win 11 that I found it wasn't working, and ended up on this site. I'm not sure what Dropbox App I removed, but it solved the problem. If you are having problems after upgrading to Win 11, may be worthwhile removing whatever Dropbox App you have and loading a new one.

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