Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ccowap's avatar
ccowap
Explorer | Level 3
4 years ago

Windows app stuck "updating dropbox account"

Noticed yesterday.

Same issue on Windows 10 and 7 machines with same account

app stuck "updating dropbox account"

Unable to sign into app

Re-install not cured it

deleting cache not cured it.

desktop
dropbox business
windows

26 Replies

Show More
  • sfmitch's avatar
    sfmitch
    Explorer | Level 3
    3 years ago

    nothing shows up on Security Page - this is a business account, do I need to look elsewhere?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey sfmitch, no need, just try the advanced reinstall as you normally would. 

  • sfmitch's avatar
    sfmitch
    Explorer | Level 3
    3 years ago

    That might have worked.  I will check back with user tomorrow to make sure but things look promising.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, we'll be waiting for your update sfmitch! 😎

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!