Windows Dropbox installer won't start on Windows 10

Hi Roger B.30, I hope you're doing well! 

Apologies for the length of my message, but I want to make sure I've covered everything. 

Can you try the following steps, in order to revert your folders to their default paths? 

Open Windows Explorer, right-click the folder that you wish to check—for example, Documents (from Quick Access or My PC)—and click Properties. 

Click on the Location tab, and check that the path to the folder is correct. If disabling "computer backup" had been successful, then this should be something like the following where User is your own username: C:\Users\User\Documents.

If the path is something like C:\Users\User\Dropbox\My PC (<hostname>)\Documents then, the computer backup disable has not completed successfully. You can now click on Restore Default: this will reset to the default location; also, you will be prompted to move the files back to their default location (click Yes for this).

As for your second question, can you check your file version history and events page, to see what they report? 

Megan, I relocated those two files, so all seems well there.

The three files I didn't recognize turned out to be photos in a sample album that I didn't know existed in my Camera Roll file, so they're fine.

After a stressful week-and-a-half, I think I'm good to go here; I'll post another question if something happens.

Thank you and everybody else who walked me through this.

I am happy to hear (or read in our case) about that, Roger.

If you need anything else, I'll be one post away! 😎

Drop box says it cannot reach the internet. I have been reaching the internet for 10 years.

Hi Megan -

Can I receive DB messaging via One Drive?

Seem as though I got DB docx somehow in the email in the past

Hi dpsummers, I'm happy to help! 

When you say Dropbox messaging, could you let me know more? Do you need to receive a document from someone or share it with them? 

I'd also appreciate some additional info in regards to the internet issue you're experiencing. Do you get any error messages? 

Let me know more!

hi I also have this issue,

Two days ago I had the issue dropbox wasn't syncing. it appeared the app wasn't running and i couldn't start it.

so after reading some forum I reinstalled dropbox. 

this worked for half a day.

now i followed some more tips from the internet but now when i reinstall the app it installs but it never opens and i can't open it i have redone this quite some time now and restarted my pc between uninstalling and reinstalling. i followed the steps from: https://help.dropbox.com/installs/advanced-reinstall

but no luck so far. 

I also tried the offline installer but same issue.

I have an dropbox account for 13 years and had never issues now it's the 3e year i have a plus acount. my pc is a half year old and always worked fine untill now. 

hopefully i get this solved soon. If i change any file now i'm afraid cleaning up the conflicts will be some work too.

best regards,

ok maybe I was too quick after restarting my PC again now it's syncing hopefully it keeps working fingers crossed.

Folks, I finally managed to get Dropbox reinstalled. All is well.

Thank you for your help.