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Forum Discussion
ponge77
2 years agoHelpful | Level 6
Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.
I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time.
I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and access among files and folders.
I tried to reset the dropbox app and even my pc hundred times but it lasts only few days and gets back to slowness.
Hi
I figured out finally what was the cause of this slowness of my dropbox.
I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.
I closed web browser with youtube and the speed of accessing dropbox went up.
So conclusively its more likely my graphics card problem.
You can close the case.
Thank you
30 Replies
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- ponge772 years agoHelpful | Level 6
Hi
I figured out finally what was the cause of this slowness of my dropbox.
I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.
I closed web browser with youtube and the speed of accessing dropbox went up.
So conclusively its more likely my graphics card problem.
You can close the case.
Thank you
- Doug R.12 years agoHelpful | Level 6
Hi Hannah.
I'm having this exact same problem, and when I quit dropbox, I have no problems/delays accessing the local dropbox folder. The performance is terrific. Soon as I start dropbox, it takes 20-40 seconds to access folders (and usually its L3 and below). The main dropbox folder opens fast, and the second level also opens fast, but soon as I go deeper into subfolders, it's taking forever to browse.
- Nancy2 years ago
Dropbox Community Moderator
Sorry to hear this, Doug R.1. Can you let us know the syncing status and app version of your Dropbox app?
Is this something you noticed after a specific OS or Dropbox app update?
- Doug R.12 years agoHelpful | Level 6
Thanks Nancy! As requested.
v205.1.5765
Sync Status says "Up to Date"
It's been happening for several months now, and I don't recall what the catalyst was/is.
- Megan2 years ago
Dropbox Community Moderator
Hey Doug R.1, let me also jump in here!
Can you also send me a screenshot of your Dropbox folder's properties, and clarify how many files you have syncing there?
Also, what OS does your device use?
- Doug R.12 years agoHelpful | Level 6
Happy to show it. here you go.
Running on Windows 11
- Megan2 years ago
Dropbox Community Moderator
Hey Doug R.1, thanks for that!
Have you tried fixing the hardlinks & permissions of your Dropbox files, following these steps, by any chance?
If this doesn't make any huge difference, let me know and we'll keep investigating.
- Doug R.12 years agoHelpful | Level 6
I dont use hard links. Did the proceedure any (didn't do anything).
- Megan2 years ago
Dropbox Community Moderator
Hey Doug R.1, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?
- Doug R.12 years agoHelpful | Level 6No third party firewalls or AV. I have defender and this is my home pc on my network behind a ubnt firewall and an IPS. Nothing has changed on my PC. I can disable windows firewall and defender, and i can place my PC on the DMZ direct internet connection.
No love. Only works when the dropbox app is closed. If there is some port whitelisting or other specific firewall exclusions i should use, let me know. Happy to whitelist what i can.
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