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Mabone's avatar
Mabone
Helpful | Level 6
5 months ago
Solved

Windows Explorer persistent red X syncing error icon next to my Dropbox files.

Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder: I think this...
desktop
Error Messages
sync
windows
  • Mabone's avatar
    Mabone
    5 months ago

    A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Mabone, thank you for the info! 

If you click on the icon with your initials on the top right, do you see the option to "View Sync issues" by any chance? 

It sounds like your desktop app recently got the Dropbox for Windows update. Do you notice the syncing and indexing number of files decreasing as the time goes by?

Mabone's avatar
Mabone
Helpful | Level 6
5 months ago

Hey Megan,

I did check the "View Sync Issues" - none displays, hence no issues there.

As far as syncing and indexing - it takes quite a while to sync a small amount of files, but it manage to sync everything overnight.

I guess my main question is - what does that red circle with cross inside mean? I am still seeing it on the root folder as well as certain sub folders. Looks like some of these do not sync at all.

Thank you!

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