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Mabone's avatar
Mabone
Helpful | Level 6
5 months ago
Solved

Windows Explorer persistent red X syncing error icon next to my Dropbox files.

Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder: I think this...
desktop
Error Messages
sync
windows
  • Mabone's avatar
    Mabone
    5 months ago

    A BIG HUGE thank you to everybody who replied. I tried most of the options suggested. The problem seems to have rectified itself. Not sure what happened but it seems to be fine now.

ADours's avatar
ADours
New member | Level 2
5 months ago

Also, i ensured the user has enough C drive space: well over 250GB extra while the folders live Online. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Thanks for clarifying, ADours.

I would definitely suggest moving the files out of the Dropbox folder and then back in. 

I understand this might be inconvenient, however, you can try it with a couple of test files first, to check if it actually helps.

Move them out of the Dropbox folder and back in and if that doesn't work, try copying them back in and let us know if it works.

Just make sure that the files in question are set to "available offline" before doing anything.

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