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msheppard
3 years agoNew member | Level 2
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
- 2 years ago
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Sam DBX
Community Manager
2 years agoHi all,
Sam from Community here ✋🏽
Just to let you know that we've brought this to our team's attention, and we are aware of this issue: If a Dropbox user using File Provider upgrades to macOS 14.0, they might experience a one-time file resync, which could take several hours, at the very least. If it takes long enough, it might appear as if you are "stuck syncing."
So far, the indications are that this only affects users who were on File Provider at some point while on macOS 12.5 to macOS 13.2 and have now updated to macOS 14.0. Unfortunately, this isn't something within Dropbox's control to fix, but we'll update you once we have news.
What can you do for now?
- If you find yourself stuck syncing for more than 4 hours (and don't have over 300K files), please consider restarting your computer.
- If you're still experiencing the issue a couple of hours after the restart, you can open a support ticket so that we can investigate further.
Thank you,
Sam
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