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Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi cloudres, thanks for bringing this to our attention.
We've not received reports about similar issues to what you've described.
Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?
This will help me to assist further!
Hi
I too have encountered syncing problems after the updating to Sonoma - I have multiple files that are now conflicted and files are missing.
Would love dropbox to find a work around for this.
I'm experiencing the same problem. 98% of my files are not accessible in offline mode and only some of my Word files can actually be opened. I've reported the problem to Dropbox who helpfully respond with we're not supporting Apple's latest OSX operating software update - Sonoma. They're working on a fix apparently. It's a nightmare!
I hope they let their help staff know - I wasted time chatting with someone on their help chat - who tried to help me but clearly had no idea about the update problem - let's hope they come up with a solution soon.
