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Forum Discussion
msheppard
3 years agoNew member | Level 2
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
- 3 years ago
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Konigi
3 years agoHelpful | Level 6
FileProvider is the system put in place by Apple: "An extension other apps use to access files and folders managed by your app and synced with a remote storage."
Source: https://developer.apple.com/documentation/FileProvider
Nowadays any cloud storage applications have to go through Apple's FileProvider.
As someone as realized though, there seems to be no issue with OneDrive or Google Drive. Dropbox is clearly failing something here.
cloudres
3 years agoExperienced | Level 12
Konigi your analysis is spot on. Unbelievable. Truly incredible.
- OceanSunrise3 years agoCollaborator | Level 8Thanks for explaining! Is there any temporary workaround anyone has found? I restarted my Mac and it seems to have done the sync then but I don’t want to keep restarting my Mac every time. Is there any other trick or workaround anyone has found?
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