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Forum Discussion
erlend w.
3 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 3 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
Hannah
Dropbox Community Moderator
3 years agoSorry to jump in here, erlend w., but does this happen with any file? Regardless of the size or file type?
Have you uninstalled and reinstalled the Gmail app at all, to see if that helps?
erlend w.
3 years agoHelpful | Level 6
Hey!
Indeed, it happens with all the files from dropbox, regardless format and size.
Gmail and Dropbox apps have been re-installed.
Sorry to say, but thanks for your ideas
- RMadruga3 years agoHelpful | Level 6Hi! Sorry to jump in but I started having the same issu yesterday. Did you find any solution?
I can attach files from other drives and local phone storage, I can share a file from the dropbox app directly choosing gmail after, I cannot write a new email on Gmail app and attach a file from dropbox. It disappears and an erros message shows up.
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