'Can not upload the file' error when attaching from Dropbox to Gmail on Android

Hi Tmdale808,

 

No, given that this is a result of the change to the Android OS itself, restoring the original attachment functionality is not something we're looking into. As I understand it, Storage Access Framework forces the change in the attachment flow so that users can attach from multiple document sources rather than allowing individual apps to live in the "Add Attachment" menu.

 

Regards,

Ben

 

 

Hi Ben...

This issue is not linked to the legacy Add file from Dropbox option... it is a real issue with trying to attach a file with the current process flow within the Gmail Mobile App.

I have been unable to attach files to Gmail for several months now - including by selecting the file from the burger / file system approach...

Is this issue being worked on as it is only when attaching from Dropbox that the issue occurs - I can easily attach from OneDrive and G Drive, and from the device storage also so it's 100% a Dropbox fault.

Read back a few replies, I'm pretty sure someone from developer said they spoke to an engineer and it's not being done. Seems bizarre for what must be an easy fix.

That references an old menu that gave a direct Attach from Dropbox function.
- this was removed quite a while ago.

Ben refers to another process to add using the hamburger, but that has been the only way to attach in Gmail from Dropbox since the direct attachment was removed (by Gmail), but this issue is preventing attaching files with ALL methods.

It is currently simply impossible to attach a file that is stored in my Dropbox without saving it to my device...

Mine still seems to be okay with the burger although I did notice last night when I attached an excel it did attach and then it crashed or disappeared from my email. It was late at night when I was in bed, so didn't think much of it and left it. Just tried now and it was fine with the burger. It's hard to believe a company like Dropbox is letting this happen and not sorting it out. If I get more issues, I guess I'll have to move everything into Gdrive or something like that

Ok... just got off a v long chat with Live Support

Dropbox are claiming that the ability to attach a file to Gmail Android App is a feature and therefore the fact it is no longer available is covered by the Terms as they can withdraw features whenever they see fit.
- my specific issue is that it is 100% impossible to attach a file to a Reply email, and there is no fix or workaround for this.

It hasn't been withdrawn from iOS users though... but there is no price difference or compensation available for them making their App much less useful and discriminating against Android users.
- as because they class this as a feature we must assume that they have decided to withdraw it, or not fix it...

This is clear discrimination against Android users of Dropbox, especially when every other App in the Android OS can still attach to Gmail...

Unacceptable and needs a proper explanation - if OneDrive can do it why can't Dropbox... and if iOS users can do it, why can't Android users ?

Answers and a fix is needed

Hi Everybody,

 

I've spoken with our engineering team, and we are aware that the new attachment flow is not working for some users. While we investigate a fix, you can attach files from Dropbox in the Android Gmail app with the following steps:

 

1. In the Dropbox app go to the overflow menu (3 dots next to the filename) or click into the file and select "Share"
2. Select: Send Copy of File
3. Select: Gmail
4. Compose email and click send

I'll provide an update when I have more information.

 

Regards,

Ben

Hello, this has been going on for months and is a frustrating issue. Your solution of attaching from Dropbox app is fine unless I need to reply to an email rather than starting a new string. A solution needs to be prioritized ASAP.

Hi,
The ability to attach an email to a Reply email is essential for all sorts of business use, but also for various personal users as well.

The function is not available to Android Users who use the Gmail App after it was inexplicably removed / or the Dropbox App failed to keep up with the Android OS development.

All of the Competition (most notably One Drive) continue to have this function, as do iOS users.
- it is a native function for all Apps on Android and I am amazed that Dropbox hasn't replaced this issue

Please restore this ASAP.

Thanks