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'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , with the same dropbox and google account, on an other android phone (android 11 )or an android tablet, there is no problem. Both phones have the same app version of gmail
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to
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- Sorry, it was a single little arrow pointing right next to the Dropbox logo
- Got it...thank you so much!
- Hi Vicci,
I'm having g the same issue. Were you able to find a solution?
Thank you
Warren King - Hi Warren, I'm just attaching them differently now. Got the suggestion from someone else here. From your email, click on the paperclip/attach, next screen click on stacked hamburger on the top left, then don't choose dropvox from the options but instead click on the plus sign to the right of the Dropbox icon, click on the file you want and then the upper right check mark. It attaches no problem every time.
- Hello Vicki,
Thank you
That worked great.
Warren - Did you find your answer? I have a work around
- Hi Kathymc4,
I did find a way to make it work.
But please share
Warren - I just realized that it's the same way that Vicki did it.
I've been using Dropbox for years and this recently we could not attach a file on a mobile phone using Gmail. This started about a month ago and we went through the troubleshooting steps with Adobe and Google and they were unsuccessful. They're saying it is the Dropbox that is on error for not letting us attach a simple PDF to our mobile email.
- Calvin2DBX
Dropbox Community Moderator
Hi Me420,
Thanks for reaching out on the Community!
It sounds like you already tried steps to resolve the issue with Adobe and Google for the PDF files, but I'm sure we can get to the bottom of it.
Let's be sure you can find the file in the Dropbox mobile app — if it's not installed, you can find it at the app store on your phone.
Tap the three dots to the right of the file in the Dropbox app, choose "Share", then "Send a copy of the file", and choose the Gmail app, to add it as a regular file attachment.
Also, does the file open correctly in the Adobe Acrobat Reader, if you choose "Open with.." from the Dropbox app?
Email apps have a size limit for attachments, so if you find you're hitting that, you can send a link to it, on Dropbox, from the "Share" menu, instead.
Keep me posted with what you find!
