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Cannot open Google Sheet document on the Dropbox website
Hello all -
I have a Google Sheet that i created several months ago. I have been using it (updates) several times a week. Today, I am no longer able to open the google sheet. I keep being directed to a page with this:
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I am signed into my Google account and i am able to open all other files, but suddenly not this one. I even cleared the cache/cookies and still it doesn't work.
Any suggestions or help are welcome!
Any suggestions or help are welcome!
thank you
Update: I just checked another Google document and I cannot open that one either. It is Doc format. I can open up documents I created as Word Doc, but not Google Doc or Google Sheets. These are important docs for me. I hope i can recover them.
Turning off the DuckDuckGo Chrome extension has allowed my files to load. I'm guessing the latest Chrome update is causing this error. I'm sure they don't like not being able to track everything.
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This is happening to me too, I've tried different browsers, different computers, and I cannot view or create google documents. I don't have the extension mentioned here and I have never installed it, please dropbox I need support from somebody as I urgently need to access my information.
- Walter
Dropbox Community Moderator
Hey Beelphegor, sorry to hear you're having issues with this.
Could you try disconnecting the G-Suite integration from your account's Connected Apps tab and re-connecting it anew though the App Center?
hi @Walter, I can't see the integration in my account's connected apps, and I don't see any button to reconnect on the App center
- Hannah
Sorry to jump in here, Beelphegor.
Can you please send us a screenshot of the options you see in your connected apps page in your Dropbox settings?
I'm unable to open or create Google Docs or Google Sheet files in DropBox, even though 1) both my google account and dropbox account have the same email/username, and 2) my google account settings are already set up to share data the the third party Dropbox app.
I keep getting this error message (whether trying to open or create a google doc or google sheet file)...
Any other ideas??
- Megan
Hey salinapshah, welcome to our Community!
Have you tried to open, or create a document from a different browser, or from a private browsing window, to see if you get a different behavior?
If I were you, I'd try copying the file and then try to preview the copy. Can you give it a go?
Keep me posted.
Hey, every time I want to open a document on www.dropbox.com with google docs, the Google login window appears. After the login, the same page reloads ("Sign in to continue..."). I tried all the possible solutions discussed in other threads (3 different browsers, same email for dropbox and google, every browser plugin deactivated, incognito mode, ...).
Can anyone help me?
Thanks for the quick reply. When I create a Google doc in Dropbox (which is then stored in my Google Drive with a link to it in my Dropbox), I can open it via "Open with Google docs". But when I want to open a Microsoft Word file (whether it was created in dropbox or just uploaded from my hard drive), the Problem appears...
- Hannah
Thanks for the update, asdxasdx.
Just to check, if you change the default place where your Microsoft Office files open to Google Docs in this case, does that help at all?
