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onward's avatar
onward
Explorer | Level 3
4 years ago
Solved

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.
desktop
Dropbox Backup
Error Messages
Third Party Integrations
  • Megan's avatar
    Megan
    4 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

onward's avatar
onward
Explorer | Level 3
4 years ago

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi onward, let me jump in here real quick!

 

When you click on the Help Center article provided there, does it shine any light on this specific error? 

  • onward's avatar
    onward
    Explorer | Level 3
    4 years ago

    Unfortunetly no! it means that I have paid £47.88 for a service I can not use.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi onward, could you provide the specific link you were redirected to, so that we may further assist you?

      • onward's avatar
        onward
        Explorer | Level 3
        4 years ago

        There is no link – it is an error message that occurs when you try to back up the document folder.

         

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