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Forum Discussion

onward's avatar
onward
Explorer | Level 3
4 years ago
Solved

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.
desktop
Dropbox Backup
Error Messages
Third Party Integrations
  • Megan's avatar
    Megan
    4 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

onward's avatar
onward
Explorer | Level 3
4 years ago

Unfortunetly no! it means that I have paid £47.88 for a service I can not use.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi onward, could you provide the specific link you were redirected to, so that we may further assist you?

  • onward's avatar
    onward
    Explorer | Level 3
    4 years ago

    There is no link – it is an error message that occurs when you try to back up the document folder.

     

    • onward's avatar
      onward
      Explorer | Level 3
      4 years ago

      If Dropbox backup does not work on a Mac with Adobe Creative Cloud, then please just say so?

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi onward, when you click on the Help Center link, where does it redirect you?

         

        Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

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