Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

onward's avatar
onward
Explorer | Level 3
4 years ago
Solved

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.
desktop
Dropbox Backup
Error Messages
Third Party Integrations
  • Megan's avatar
    Megan
    4 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi onward, could you provide the specific link you were redirected to, so that we may further assist you?

onward's avatar
onward
Explorer | Level 3
4 years ago

There is no link – it is an error message that occurs when you try to back up the document folder.

 

  • onward's avatar
    onward
    Explorer | Level 3
    4 years ago

    If Dropbox backup does not work on a Mac with Adobe Creative Cloud, then please just say so?

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi onward, when you click on the Help Center link, where does it redirect you?

       

      Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

    • Brian C.40's avatar
      Brian C.40
      Helpful | Level 5
      4 years ago

      Wish this was announced LOUD AND CLEAR before I wasted my time trying to set up Dropbox Backup only to find out that it screwed up my Creative Cloud!

      • pgonzaga's avatar
        pgonzaga
        Helpful | Level 6
        4 years ago

        It used to work for me, but now it isn't working anymore. I wish I could have backup and adobe working together again.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!