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Dropbox Mac Finder Extension in Monterey 12.4 - incompatible with Google Drive, OneDrive, and others
I'm using both Dropbox and Google Drive for different folders on my Mac. If the finder extension for Google Drive is active, then then Dropbox finder extension fails and the cloud status icons on the Dropbox folders disappear. Likewise if the finder extension for New File Menu (a nice 3rd party Mac utility) is active then again the Dropbox finder extension fails to display cloud status. Ditto for Microsoft OneDrive.
I've tried to report this to Dropbox, but the response I get back is that I have to uninstall Goggle Drive and other finder extensions, which is not an option. Since Google Drive and OneDrive and New File Menu can all get along just fine, there is no inherent reason that Dropbox cannot as well if its extension were written properly. Has anyone found a way to either get Dropbox to pay attention to bug reports or to get around this particular one?
Hannah :
I solved the problem.I performed a thorough uninstallation, deleting files and folders one by one, being very meticulous. Despite having uninstalled it and installed the current version, I discovered some remnants of the beta version.
Then I was asked to install Dropbox for macOS on File Provider.
After doing so, everything worked perfectly.
So, the issue was caused by a faulty uninstallation of the beta version.
Please, use this info to help others.
Edouard
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- Hannah
Dropbox Community Moderator
Hey Edouardd, can you also give these steps a go, to see if they help?
- Click on the Apple logo located at the top-left of the screen.
- Click on 'System Preferences'.
- Click on 'Extensions'.
- Click on 'Finder Extensions'.
- Only leave Dropbox Finder Integration ticked.
- Once this is completed, suggest to close the window.
- Click one more time on the Apple logo at the top-left of the screen.
- Click on 'Force Quit'.
- Look for Finder on the list.
- Click on 'Finder' then 'Relaunch'.
Hannah :
I followed the procedure for both FINDER EXTENSIONS and ADDED EXTENSIONS.
It did not fix the problem.Still not working.
==>. Dropbox cost much more money than any other competitor, and is the only giving me troubles.
Seriously, I am considering cancel my more than 10 years old subscription, because a problem like this, is not fixed with agility.
- Hannah
Thanks for the update here, Edouard.
Can we actually reach out to you via email, so we can look into this internally?
Hello @Hannah :
I just see your message now. You sent me 4 weeks ago. I am very sorry.
Yes, you can contact me by e-mail:[removed per the Dropbox Community Guidelines]
Thanks a lot,
Edouard
Hi there,
I have just upgraded to a new Macbook laptop and am now facing the same issues - no sync icons and no dropbox options when i right click. I have also done the same processes suggested multiple times and deleted/reinstalled dropbox twice to no avail.
Can someone let me know if a solution has been found?
- Walter
Hi chris chris chris, sorry to hear you're having issues with this.
Could you let us know the Dropbox desktop app's exact status and version as shown in your menu bar at the moment?
If you happen to be running any 3rd party apps on the affected computer, have you tried closing them one by one to see if any of them is causing issues?
Hi my dropbox version is v174.4.5852 and it says that my files are all up to date. I just upgraded from a macmini (which had no issues), to a new macbook pro laptop and have now encountered this issue. Another member from my team is also experiencing the same issue of missing dropbox icons.
My MacOS is 13.3.1.
