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Dropbox's latest update leads to no access to Boxcryptor files. Can't copy or open them.
The latest update from June 30 leads to me unable to open or copy the files under the boxcryptor folder. How to rescue the files?
Same issue here, Dropbox's new "Dropbox for Windows update" https://help.dropbox.com/installs/dropbox-for-windows seems to be the culprit, wasted a whole day trying to access files encrypted with Boxcryptor Classic. After trial and error, created some workarounds:
- Copy the whole encrypted Boxcryptor directory out of dropbox directory, and open again in Boxcryptor from the new location. This way of course the directory will no more sync to dropbox
- Uninstall dropbox, then reinstall but during setup advanced settings choose "Opt out under Dropbox for Windows updates". Delete Boxcryptor directory and copy it from another backup taken before dropbox messed it up to the actual Boxcryptor directory
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- Neal
Community Manager
Hi Idaho,
Thanks for letting me know!
Can you try the following steps and let me know if this works:
- Quit Boxcryptor
- Open Boxcryptor again → Settings › Locations → … › Unlink the Dropbox path.
- Add location → choose the same Dropbox folder → when the Link location dialog appears, hit Advanced settings → check Opt-out of Cloud Files → Link.
- Wait while Dropbox re-indexes; everything should now open normally because the files are stored locally, not as placeholders.
Let me know how you get on.
Same issue here, Dropbox's new "Dropbox for Windows update" https://help.dropbox.com/installs/dropbox-for-windows seems to be the culprit, wasted a whole day trying to access files encrypted with Boxcryptor Classic. After trial and error, created some workarounds:
- Copy the whole encrypted Boxcryptor directory out of dropbox directory, and open again in Boxcryptor from the new location. This way of course the directory will no more sync to dropbox
- Uninstall dropbox, then reinstall but during setup advanced settings choose "Opt out under Dropbox for Windows updates". Delete Boxcryptor directory and copy it from another backup taken before dropbox messed it up to the actual Boxcryptor directory
That was when things stopped working for me, after that Dropbox for Windows update.
hi, any updates to this? I'm running into the same issue and worried about the integrity of my files
thanks! this worked for me. spent most of the day trying to recover files I could no longer access before seeing this work around.
Managed to get access to my encrypted files due to remembering I had dropbox/boxcryptor installed on my old laptop that hadn't been connected to the internet for a while. I made sure it was offline so no updates could run then copied my encrypted files over that I had backed up from dropbox online via USB drive. I copied the files into a folder in the boxcryptor directory and they then became decrypted.
Needless to say I saved them all off immediately unencrypted to a local directory, doubt I'll be using boxcryptor going forward since this has made me cautious about future updates.
Hope this helps somebody. I tried a few different ways to access the files on the old laptop before I could see them unencrypted, I may have had to made sure boxcryptor wasn't running before I copied the files to the boxcryptor folder then restarted it to successfully see them.
Thanks.
