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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel.
It then brought me to this page saying "Sign in to Dropbox to ...
Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Julia24, sorry to hear about this.
Can you please clarify your device's OS and, if possible, send us a screenshot of the exact error you're getting so that we can have a visual too?
Thanks so much!
@Walter Android. This is the error. I just bought a new phones, I can log into Dropbox and see my files, but if I try to open them with Word or Excel I can't.
- I just bought a new phone (Android) and installed Dropbox. I login, see my files, but when I try to open one, a page appears asking me to login to Dropbox again to connect to Microsoft Office integration. I connect to Dropbox again and this error appears: 403 error disallowed useragent. Can someone help me?
None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts! So then I tried this: Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE, I simply logged in using the same GMail username and password from the regular login page. And it worked perfectly.
Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.
MrBeanley wrote:None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts! So then I tried this: Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE, I simply logged in using the same GMail username and password from the regular login page. And it worked perfectly.
Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.
Thanks this worked for me when I tried it. Kinda weird ngl but it works so all good.
