Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jojo26's avatar
Jojo26
Helpful | Level 5
4 years ago
Solved

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    4 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

Julia24's avatar
Julia24
Explorer | Level 3
4 years ago

@Walter Android. This is the error. I just bought a new phones, I can log into Dropbox and see my files, but if I try to open them with Word or Excel I can't.

Julia24's avatar
Julia24
Explorer | Level 3
4 years ago
I just bought a new phone (Android) and installed Dropbox. I login, see my files, but when I try to open one, a page appears asking me to login to Dropbox again to connect to Microsoft Office integration. I connect to Dropbox again and this error appears: 403 error disallowed useragent. Can someone help me?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!