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Jojo26's avatar
Jojo26
Helpful | Level 5
4 years ago
Solved

"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file

Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel. It then brought me to this page saying "Sign in to Dropbox to ...
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jojo26's avatar
    Jojo26
    4 years ago

    Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
    It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.

Graham's avatar
Graham
Icon for Community Manager rankCommunity Manager
3 years ago

Hi anurtd354, 

 

Thanks for visiting the Dropbox community. Sorry to hear you are having this issue. I can see that MrBeanley was also experiencing something similar and seems to have found a workaround for it. Have you tried the method he outlined above? Please let us know if this works for you too.

 

Thanks again and have a great day!

Graham 

LunQe's avatar
LunQe
New member | Level 2
3 years ago
I have same issue , trying to open office excel through dropbox
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey LunQe, sorry to hear about this.

     

    Can you please let us know some additional information like the exact OS of your device, the version of the apps in use etc?

     

    A screenshot of the exact error you're getting would also help, so feel free to attach one in your next reply. 

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