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"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help.
I'm using a Pixel 6 with Android version 12 updated 7/5/22.
I was trying to open an excel file on Dropbox with Excel.
It then brought me to this page saying "Sign in to Dropbox to link with Microsoft Office Integration" in the Excel app.
I chose "Sign in with Google" since that's how my Dropbox was setup.
After entering my email and password, it told me "You do not have any security keys registered for this account.", so I chose "Try another way".
Then I chose "Tap Yes on your phone or tablet", which then caused Google to send me a notification asking "Are you trying to sign in?"
I chose "Yes, that's me.", then the Authorization Error page showed up, with the following message:
Authorization Error
Error 403: disallowed_useragent
You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there. You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy.
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access_type: offline
response_type: code
redirect_uri: https://www.dropbox.com/google/authcallback
state: AEUsuIs8OQySq1VSFnon67dFc_FydDewiIszVox3FZgRq5c-QhRqMi982uAgntpnaf2s1KTir_WkS530pyHg0XyHzXmHFOlISfz-aW94r3p95Ig6tkV1j0PIdHGEm2Vhve1scZi3cu_z54DwvTIGwf27CpygqOI0g0am4hapKJobvtq0i454NQcOab64_numvj6MJjEWB1Kerj1WaYvV1VTTLd18JsS8AGqZaJNee3-j7QAKHUbQSVoPwEL_Lm0PqrUhfNUDidwIlEDD1NgAfEoegRYvlJz4W9co6FCW0S071X54bkpQhL0OglfZpdGMBfb-ZSoPrXugIQGVIl8TDK67GRwsU75fUrpBAWuiMJ3FZB6Fly86HO8rrDAig3erLc7kym7D0ROc3t0pBjho2uKfGbPKI1oDrizEI4BsWFZ0Mu6ZwWS0VvpflM4mIuyhIJ-fRY3RoFDAlaOT5QmkURgMTg9S6-EOJCFxRzNvzk1E2OJO4PZ-rLXad0orJ_CpdhFhMEbQDHRZyKqc29oGMXAj9HKeZHswwU6uIp99dTT966IHvourCbQPWzDhQQ8abDahwVxr36bYyYtelB2SlN15tTAVhJqNxOIkGR67yLPH-D9Hnhr-T0tXqg2gyRsWUTrP_smAzslRn8nrCayPeA4zHC62vXikjmjgdyCAeucqZgKZdSZTgWvKfWdiwWplCGbL7yKrKo6LNd2CwYe9b4uG
prompt: select_account
client_id: 801668726815.apps.googleusercontent.com
include_granted_scopes: true
scope: https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/userinfo.profile https://www.googleapis.com/auth/contacts.readonly https://www.googleapis.com/auth/contacts.other.readonly openid
Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.
39 Replies
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- Graham
Community Manager
Thanks for the update anurtd354!
I'm delighted to hear everything is working for you again. It's hard to say what the issue may have been but good to see troubleshooting working, and the main thing is you are back up and running. Have you had any issues with any other apps on Android 12, or just these ones?
Thanks again, and have a great day!
Graham
- No,
Other apps running on Android 12 are normal..
Everything is okay now
Your welcome
Thanks I am unable to edit dropbox documents on android (through the Dropbox app and through the Chrome browser). It keeps giving an Authorization Error 403 disallowed useragent, when I try to open the Dropbox document with Microsoft Word app. Would appreciate some help please.
I've attached a screenshot of it.
- Hannah
Dropbox Community Moderator
Hey droppinguser101, I moved your post to this relevant thread with more info about the issue.
Can you try these steps here, to see if they help you too?
MrBeanley wrote:None of the recommended fixes in this thread worked for me, and it was really starting to drive me nuts! So then I tried this: Instead of clicking the "Login with Google" button at the Dropbox login prompt from within MS Office on my Galaxy S20 FE, I simply logged in using the same GMail username and password from the regular login page. And it worked perfectly.
Before going crazy resetting cookies, uninstalling and re-installing apps, factory resetting your phone or giving up and switching to an iPhone (gasp!!), try using your GMail creds as a normal login instead of the "Login using Google" button.
Thanks this worked for me when I tried it. Kinda weird ngl but it works so all good.
Hi, i have Poco X5 pro Miui 14 and Android 13 and when i open a Excel file from dropbox i have this problem:
You can’t sign in from this screen because this app doesn’t comply with Google’s secure browsers policy. If this app has a website, you can open a web browser and try signing in from there.
You can let the app developer know that this app doesn’t comply with Google’s secure browsers policy. Scopri di più su questo errore
Se sei uno sviluppatore di Dropbox, consulta i dettagli dell'errore.
Errore 403: disallowed_useragent
I use dropbox mobile app.
I tried to Access to collegate excel whit dropbox with Google and only whit mail and pwd but i have always this problem.- Hannah
Hey niky783, sorry to hear about this issue.
I have moved your post to this thread, which is about the same issue you're having.
If you take a look at the replies above, you'll find some troubleshooting steps and workarounds; can you try them and let me know how it goes?
- I already tried these solutions but nothing. Also login with mail but nothing...
