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Bill_Richards
2 years agoExplorer | Level 4
Getting notifications about online-only files, with Google Drive/OneDrive active
I have a regular DropBox account that I've been using for many years. This afternoon, it suddenly started giving my this very same notification every 30 seconds or so. It doesn't tell me which files it's having trouble with - just, "These files are online-only." When I click on the notification, it goes away, but it continues the incessant beeping. How do I get this to stop?!
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- nickpap2 years agoExplorer | Level 4
I have the same very annoying issue suddenly, windows 10. How did you resolve it?
- Walter2 years ago
Dropbox Community Moderator
Hi there nickpap - sorry to hear about this.
Could you send us a screenshot of the app's exact status and version of the desktop app as shown in your system tray?
Also, have you tried rebooting your computer or moving your files out of the Dropbox folder and back in again to see if that improves matters?
- nickpap2 years agoExplorer | Level 4
Hi Walter.
I just rebooted, no dif.
I don't know what files are causing this issue. You mean to move all the files out of dropbox?
But the issue is caused from some files out of the dropbox folder
- Walter2 years ago
Dropbox Community Moderator
When you say out of the Dropbox folder, could it be that you're referring to files that you've backed up to Dropbox using the Dropbox backup feature perhaps nickpap ?
- nickpap2 years agoExplorer | Level 4
I don't recall using the Dropbox backup feature
- Walter2 years ago
Dropbox Community Moderator
Thanks for the clarification nickpap
Could you try updating to the latest version directly from this page and let me know if you notice any difference?
- nickpap2 years agoExplorer | Level 4
Unfortunately still same, after even restarting the pc.
- Jay2 years ago
Dropbox Community Moderator
Hi Bill_Richards, the sync icons shown aren't actually from Dropbox. The green tick with an underscore is actually a Google Drive icon.
Is it possible that you also have that program running on your machine at the same time? Is it trying to sync the Dropbox folder?
- Bill_Richards2 years agoExplorer | Level 4
As I stated in an earlier post, I do have Google Drive running and it is syncing the Dropbox folder. But that has been the case for several years. The incessant beeping didn't start until Monday, so what changed?
- Megan2 years ago
Dropbox Community Moderator
Hey Bill!
If you have Google Drive and it's interfering with Dropbox then this sounds the most plausible cause.
Usually two cloud programs shouldn't be used together, as this might cause issues.
Not sure why this behavior began this past Monday, but to overrule it, would you mind temporarily pausing Google Drive, to see if you'll still be receiving these pop-ups?
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