Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dolphin_R's avatar
Dolphin_R
New member | Level 2
7 years ago
Solved

How do I fix a 'Word cannot open the document: user does not have access privileges' error?

 I have been using dropbox to store and access microsoft documents on my mac for months but out of nowhere this morning when I clicked to open a document I was told 'Word cannot open the document: us...
desktop
Error Messages
Microsoft
Microsoft Office
Third Party Integrations
  • Dolphin_R's avatar
    Dolphin_R
    7 years ago

    Resolved it with a restart. Thanks again

Dolphin_R's avatar
Dolphin_R
New member | Level 2
7 years ago

Dolphin_R's avatar
Dolphin_R
New member | Level 2
7 years ago

Thanks Walter. I have uploaded the screenshot. I am not sure about the status of the App (I just access it via Finder menu). Thanks for any advice. 

  • Dolphin_R's avatar
    Dolphin_R
    New member | Level 2
    7 years ago

    Resolved it with a restart. Thanks again

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Hi kjjones; sorry for the late reply.

       

      If you're still having issues with this, could you post a screenshot of any error(s) you might be getting so we can have a visual too?

       

      Thanks! 

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!