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I can no longer open my Microsoft files via my Android mobile app. They throw all sorts of errors.
Please help, I am in a HUGE panic. As of this morning, my Android Microsoft mobile apps no longer open my more than 1000 Dropbox files. I cannot save a newly created Microsoft file to Dropbox either.
I have always been able to open and save my Dropbox files in the Android Microsoft apps (i.e., Microsoft Word, Excel , etc) on my Pixel 8.
I can no longer open files. Here's the message I get when I try to open a Dropbox file from within Microsoft Word: "Can't open file. [file name] is stored in an unsupported server location."
If I try to open a file from within Dropbox, I get an error message that reads, "Can't complete task. Something went wrong. Please try again."
I was initially able to open files within M365 Copilot, but I just started receiving the same message and I can't view any of my files.
When I tried to connect a different Dropbox account, I received a message that said, "Access blocked: dropbox's request does not comply with Google's policies."
Please note that the apps are all updated. I also uninstalled and reinstalled the apps in addition to restarting my phone. Furthermore, my Pixel device is properly linked to my Dropbox account
PLEASE HELP!!
27 Replies
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Same email address for Dropbox and Word. Different passwords, however.
Different passwords
- Nancy
Dropbox Community Moderator
Thanks for clarifying! Is this also happening with your Excel files?
As the next step, I’d like you to unlink and re-link your Dropbox account to your Microsoft app (with the steps provided here). Please also make sure that there's not more than one Dropbox account currently linked there.
What Dropbox didn't tell me for more than 2 weeks (and what was known all along) is that it's a known problem and that Dropbox does NOT have a fix. There are online tools that let you duplicate your Dropbox files and add them to another cloud like Google drive. Then cancel your Premium Dropbox account if you have one. Not an ideal solution, but at least you won't lose your files.
Excel files as well.
I tried your suggestions.
- Open the Office Mobile app. (Word)
- Tap the folder icon. (Lower right hand corner, says "open")
- From the list of places, tap and hold Dropbox. (Dropbox icon with my email is shown)
- Once you've held your finger on Dropbox for a few seconds, a trash can icon will appear in the top right corner of the screen. Tap the trash can to remove Dropbox from the Office Mobile app. (Held my finger on Dropbox but no trash can icon appeared anywhere on screen,)
Excel files as well
I couldn't un-link Dropbox. No trashcan can appeared anywhere on screen after holding few several seconds.
Also, note at top of page says 'One or more accounts requires you to sign back in. I have signed in to Dropbox and OneCloud.
- Jay
Hi jobysoisson, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
