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Forum Discussion

Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
2 years ago
Solved

I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files

Hi everyone.  Using Lightroom Classic and Dropbox.  I am getting messages from Dropbox that some preview files can sync.  See attached.  Also when I sync again folders with my computer thumbnails are...
desktop
Error Messages
sync
Third Party Integrations
  • carina83's avatar
    carina83
    2 years ago

    Hi everyone!

    Quick update:
    The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.

    Thank you very much for the help and have a great weekend.

    Best regards,
    Carina

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome back to our forum, Xavier Montaner!

 

Can you clarify the syncing status and app version of your Dropbox app? 

 

Is this something that started happening now for the first time or did you face similar issues with Dropbox and Lightroom in the past?

 

Let me know more info.

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    2 years ago

    Many thanks Nancy. "Indefinitely" is the status... Please see attached how it looks now... Also attached version...

      

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Xavier Montaner, I know it might sound trivial, but have you tried singing out of the app, and also re-starting the device itself? 

       

      When did this start happening? 

      • Xavier Montaner's avatar
        Xavier Montaner
        Helpful | Level 5
        2 years ago

        Thanks Megan.  I did and the issue still there.  I also restarted the computer... Same issue...  it has been going on for months on and off.  Mosty on.  I think the whole think started when Dropbox made an upgrade affecting Apple equipment: the Dropbox folder was then located in a newly created "CloudStorage" folder... 

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