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Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
1 year ago
Solved

I'm working with Adobe Lightroom Classic and Dropbox doesn't sync some .db files

Hi everyone.  Using Lightroom Classic and Dropbox.  I am getting messages from Dropbox that some preview files can sync.  See attached.  Also when I sync again folders with my computer thumbnails are...
desktop
Error Messages
sync
Third Party Integrations
  • carina83's avatar
    carina83
    1 year ago

    Hi everyone!

    Quick update:
    The data transfer was successful. I deleted the old data, and now everything is working again with Lightroom - the error message about synchronization issues is gone.

    Thank you very much for the help and have a great weekend.

    Best regards,
    Carina

Xavier Montaner's avatar
Xavier Montaner
Helpful | Level 5
1 year ago

Many thanks Nancy. "Indefinitely" is the status... Please see attached how it looks now... Also attached version...

  

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Xavier Montaner, I know it might sound trivial, but have you tried singing out of the app, and also re-starting the device itself? 

 

When did this start happening? 

  • Xavier Montaner's avatar
    Xavier Montaner
    Helpful | Level 5
    1 year ago

    Thanks Megan.  I did and the issue still there.  I also restarted the computer... Same issue...  it has been going on for months on and off.  Mosty on.  I think the whole think started when Dropbox made an upgrade affecting Apple equipment: the Dropbox folder was then located in a newly created "CloudStorage" folder... 

    • Xavier Montaner's avatar
      Xavier Montaner
      Helpful | Level 5
      1 year ago

      I have also noticed the following when using the "Space Lens" Utility in my hardrive... Besides the Dropbox folder there is another one named "Group Containers" that I have no idea what it is.  Intentionally I don't keep much in my hard drive... Only software and my live Lightroom files for editing...  I am not an expert but the combination of Dropbox and Lightroom Classic may be creating the "monster / hidden" folder that takes a lot of space in my hard drive...  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey Xavier Montaner, thanks for all the info! 

       

      So, would you say that this behavior started when you updated and moved your Dropbox folder to CloudStorage?

       

      Also, would you mind clarifying your device's OS too? 

      • Xavier Montaner's avatar
        Xavier Montaner
        Helpful | Level 5
        1 year ago

        Hi Megan, thanks for your help. 

         

        Around that time, yes...  Device, Macbook Pro M1, macOS Sonoma 14.5 

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