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InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
That is exactly the problem... DropBox is FAILING THEIR CUSTOMERS by not pulling the current BROKEN release and holding it back until they can figure out what is wrong. In the meantime, it would require virtually ZERO effort on their part and then, the application wouldn't automatically update. In other words, make the PREVIOUS VERSION THE CURRENT VERSION. The fact that DropBox is not taking this simple action is problematic and indicative of a more significant concern which is whether or not they value their customers. This is ridiculous behavior on the part of DropBox. And, the fact that this hasn't been escalated or that there has been no further communication is ridiculous.
Managed to roll it back to previous version and somehow still hasn't updated I can comfirm when opening Indesign files there is no freezing occuring.
Don't worry... it will eventually automatically update and you'll be back to "screwed". Unless DB has pulled the latest release... which would be AMAZING!
