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LRBH's avatar
LRBH
Explorer | Level 4
4 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being installed and up to date. If I tap through, Dropbox then sits waiting for Word to download, and never opens the document. 


Mobile
Third Party Integrations

56 Replies

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  • Jelen's avatar
    Jelen
    Helpful | Level 5
    4 years ago
    On iPhone
    Dropbox 274.2.2
    OS 15.4.1
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi everyone, could you try installing the main Microsoft Office app to see if this helps, instead of the individual Word and Excel apps?

  • Jelen's avatar
    Jelen
    Helpful | Level 5
    4 years ago
    Hi Jay

    Nothing change after office installation still Dropbox app ask for office installation and after it still ask for it.
  • Gazlaz's avatar
    Gazlaz
    Explorer | Level 4
    4 years ago
    Still the same issue after the Office install.
  • Kerry12's avatar
    Kerry12
    Explorer | Level 4
    4 years ago
    Ever since my iPad did an update, I cannot open a word or excel document through dropbox, I can only open it if I go directly to Excel or Word. When I go through Dropbox, it asked me to install Microsoft excel, which I have already done.
    Any ideas?
  • prsny's avatar
    prsny
    Explorer | Level 4
    4 years ago

    Same issue here.  Moreover, exporting an xlsx file as a pdf to a DB folder results in a file size of 0kb.  Obviously the file won't open.

    Performing the same on Android works fine.  

    Client type: iphone OS version: 15.4.1
  • prsny's avatar
    prsny
    Explorer | Level 4
    4 years ago

    Also tested with another iphone user on version 14.8.1 and it works fine.

  • BigguyDan's avatar
    BigguyDan
    Explorer | Level 4
    4 years ago

    Hi, I’ve also tried the MS app but didn’t help. 
    I have a friend who is still running iOS 15.3.1 on ipad & so far doesn’t have a problem with opening spreadsheets in excel.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Kerry12, I hope you're doing well! 

     

    What is the version of the OS and the Dropbox app installed on the device? 

     

    Can you send me a screenshot of the message you see on your end, when trying to preview and open the files, so I can have visual? 

     

    Keep me posted! 

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