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Forum Discussion

cloudyx's avatar
cloudyx
Helpful | Level 5
4 years ago

Issue with Good Notes and Dropbox

I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until...
Error Messages
Mobile
sync
Third Party Integrations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi kmc1, I’m sorry to hear you’re also having the same issue. 

 

Have you tried perhaps any of the recommended steps, like to clear the Dropbox app’s cache and perform a reinstall on your device? 

 

You can also reinstall GoodNotes as an additional step, before checking again.

Fdhanna's avatar
Fdhanna
New member | Level 2
3 years ago

Same problem for me.  Tried suggested fixes and nothing.  It works with Box and am thinking of switching.  I’d rather not but it’s impossible to get anyone to take responsibility to fix this.  Dropbox says it’s a GoodNotes problem.  GoodNotes says it’s a Dropbox problem.  All I know is that it’s a significant problem that is stopping me from using these apps together.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Good Notes should reach out to Dropbox API support and ask for assistance if they think its an issue/bug at the Dropbox end. I'm inclined to believe it isnt a bug at Dropbox's side as no other apps are reporting it as an issue. My guess is that its a slight coding issue at Good Notes side - but Dropbox cannot fix that, Good Notes need to.... that said the API Support team *can* tell them how to do it.

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