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kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
7 years ago
Solved

My desktop app is stuck on syncing constantly

I actualy tired about bad dropbox mac desctop app performance...

I'm pro user alredy more than two years... And last week my dropbox app stoped working..

Yesterday app stuck on syncing 386 files for all day..

Today app stuck on 1 file and overload my CPU!!!!!!!

And this is not first time.. A have big amount of files in my account, about 300gb and more than 200000 files.. and I don't want to resync all my files agan.. Last time it took me more than 3 days... 
And this CPU usage.. it's not normal!!!!

App version: v68.4.102
Macbook Pro 15" i7, 16gb ram, Mojove latest version..

If you not fix this issus, i will cancel my subscription and migrate to google drive..

I can't work this anymore!!!

  • Jay's avatar
    Jay
    7 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

12 Replies

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  • DanMcKie's avatar
    DanMcKie
    New member | Level 2
    7 years ago

    How was this solved, I am having the same issue and it is syncing 700000 files.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Sorry to hear about this DanMcKie.

    As this Help Center article (https://help.dropbox.com/accounts-billing/space-storage/file-storage-limit) mentions, the performance of the Dropbox desktop app can decline if you have more than 300,000 files synced to your computer. This is a soft limit and depends highly on the hardware specifications of the computer running the app. 

    Since you have a lot of files stored in Dropbox and you'd like to improve the performance of your computer, you can use selective sync to select only certain files to sync to your computer while you'll still be able to access all of your files from dropbox.com or other devices linked to your account.

    Let me know how it goes!

    PS:This limit is related to the number of files, not to their size. Dropbox accounts with a large number of files may take longer to sync. A delay in syncing or a prolonged sync is not necessarily a sign of a problem. Adjusting your bandwidth settings may increase your sync speed.

     

    This thread is closed due to inactivity. Please feel free to create a new topic here. 

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