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Forum Discussion
Outlook App on IPhone keeps disconnecting
Since a 2023 outlook app update was completed every time I go to attached a file to a message from Dropbox within the outlook app it shows no files available. Only fix thus far is to leave the message entirely and re sign in to link Dropbox to Outlook. This is grossly inefficient.. any solutions would be great!
6 Replies
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- Jay
Dropbox Community Moderator
Hi Ryabro6, thanks for bringing this to our attention.
This sounds like there might've been a change with the Outlook app which is affecting the connection to Dropbox.
Have you tried contacting the developers for further assistance on this matter?
This will help me to assist further!
- No I have not. Unfortunately unless a lot more individuals flag the issue I cannot see Microsoft reviewing.
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?
- I have this issue too and it’s driving me nuts - but pretty sure the problem is in the outlook app not Dropbox? How best to report it to Microsoft?
- Jay
While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step.
If the issue persists, then there may be an option to contact their support team from within the app.
- Same issue
