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Vino91's avatar
Vino91
Helpful | Level 5
4 months ago
Solved

Remove Dropbox login popup when opening an Excel file from my desktop app.

Application Affected Excel Device Lenovo Legion Operating System Windows 10 Dropbox App Version v231.4.5770 Issue: Recently, when opening Excel files on my Dropbox path (these files are als...
desktop
Microsoft
Microsoft Office
windows
  • Vino91's avatar
    Vino91
    4 months ago

    Hi Megan​ and DBAdmin​ 

    I appear to have solved the problem as the popup is no longer occurring. First I uninstalled OneDrive (but I don't think this was causing the problem, as the Dropbox popup was still appearing) and then I uninstalled and re-installed Microsoft Office 365. After re-installing, I opened an Excel file on my Dropbox path and was met with a different Dropbox popup (see below). I chose "No thanks", and since then I have not seen another Dropbox popup.

     

Vino91's avatar
Vino91
Helpful | Level 5
4 months ago

Hi Megan,

I'm not sure exactly when I first noticed it. I think earliest I noticed was possibly a week ago, and latest I noticed was possibly yesterday.

I only really use Excel files, so only noticed it there. But I just tested it on a Word document on my Dropbox and the same login pop up is appearing. So it seems to be all Microsoft files.

Regarding accessing files on my online account: This isn't something I normally do, so once again I'm not sure what is "normal", but I tested it now and there doesn't seem to be any issue when accessing the files there.

I have attached a screenshot of the popup.

Thanks for your help.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey Vino91​, thanks for letting us know! 

Our team is aware of this, and actively looking into this. We'll update the thread once we have more info and new updates.

Hang tight, and thank you for your patience. 

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