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Forum Discussion

Smoo's avatar
Smoo
Helpful | Level 6
4 years ago
Solved

SharePoint Online migration Dropbox error

I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.drop...
dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Smoo's avatar
    Smoo
    3 years ago

    This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

    Yours sincerely,
    SMOO

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Smoo, this ticket ID is a few years old are you sure this is the correct ticket number? 

 

Just for clarification, is the team a different Dropbox Business team entirely, or via Sharepoint?

Smoo's avatar
Smoo
Helpful | Level 6
4 years ago

Hi Jay, yes, I can confirm that it is the correct ticket ID. I am working with the engineer 'Edwin': 

Ticket 19722953: TEAMS: Unable to remove connected account from SharePoint

 

I can also confirm that it is 'Dropbox business', because when my user added me, I received the email and I have been made an administrator:
<Name of user> invited you to Dropbox Business

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Smoo, gotcha! 

     

    I was able to locate your ticket number in our system, and I can see that you're waiting for a response from one of our agents. 

     

    If you have any more additional info, feel free to let the Support agent know, and keep us updated here too.

     

    Thank you!

    • Smoo's avatar
      Smoo
      Helpful | Level 6
      4 years ago

      Hi Megan,


      I will work with Edwin then, thanks.

      • -N-R-'s avatar
        -N-R-
        Explorer | Level 3
        3 years ago

        Hi Smoo

         

        I am experiencing the same issue. Has a fix been found.

        Thanks 

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