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Smoo's avatar
Smoo
Helpful | Level 6
4 years ago
Solved

SharePoint Online migration Dropbox error

I have my Dropbox administrator account connected in my SharePoint admin center and I am unable to scan my files. Upon trying to disconnect my connection, I was led to a broken link (https://www.drop...
dropbox business
Microsoft
Microsoft Office
Third Party Integrations
  • Smoo's avatar
    Smoo
    3 years ago

    This issue was actually resolved by Microsoft, they escalated internally and they managed to remove my tenant's connection and I was able to reconnect. Not sure if Dropbox is able to do the same, but please reach out to your Microsoft support and good luck on this!

    Yours sincerely,
    SMOO

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Smoo, gotcha! 

 

I was able to locate your ticket number in our system, and I can see that you're waiting for a response from one of our agents. 

 

If you have any more additional info, feel free to let the Support agent know, and keep us updated here too.

 

Thank you!

Smoo's avatar
Smoo
Helpful | Level 6
4 years ago

Hi Megan,


I will work with Edwin then, thanks.

  • -N-R-'s avatar
    -N-R-
    Explorer | Level 3
    4 years ago

    Hi Smoo

     

    I am experiencing the same issue. Has a fix been found.

    Thanks 

    • Smoo's avatar
      Smoo
      Helpful | Level 6
      3 years ago

      Hi NR, I have been communicating with the Dropbox support and so far no solutions has been found or provided. Please update me as well if you managed to get it up and running. Thank you.

      • -N-R-'s avatar
        -N-R-
        Explorer | Level 3
        3 years ago

        Hi Smoo

         

        Appreciate your feedback and will do. Thanks 

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