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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a way to disable this?
Microsoft 365
Device
PC
Operating System/Browser (if using the web)
Windows 11
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
93 Replies
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I am showing this already toggled off:
I opened ticket 25464591 on Monday and have not gotten very far with it.
User on 230.4.8797 is getting this pop up when attempting to open any Dropbox hosted Excel file despite Dropbox MS Integration turned off in tenant and in app. Office Version 2508 Build 19127.20154
Dropbox needs to fix this issue!
My team started reporting this today as well. I hadn’t been seeing the popup on my machine until I manually updated Office. The update appeared to be quite large, and once it completed, I began receiving the popup whenever opening any Office file in a Dropbox-synced folder. I am using 230.4.8797
- Jay
Dropbox Community Moderator
Hi everyone, thanks for the reports. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
I'm getting this as well. It started today (8/28/25) and is extremely annoying. I have to close this prompt every single time I open an excel file and where I'm constantly jumping in and out of files for my job, it's very disruptive.
Jay I’ve already done that—they didn’t have a solution yet. They asked me to try logging in, which removes the prompt (so that is good) but introduces other issues:
1. All Office files open with AutoSave enabled by default. (Coauthoring is now on)
2. Everything takes noticeably longer to open.
3. Each file triggers a warning as if it was just downloaded from the internet, requiring me to enable editing every time. Thank for the help on this.Can you please provide the navigation to be able to contact the support team for this? I've tried clicking on the link you provided and going to a couple different options, but none of them appear to yield any results for contacting the support team. I found a button under a couple of options that says, "Email our support team" but when clicking this button, nothing happens.
I think this has to do with Microsoft enabling "AutoSave files stored in the Cloud by default" in the Office apps (along with Dropbox "pushing" co-authoring in MS365). If you turn that off (and turn on "Save to Computer by default"), then the pop-up will probably stop appearing. This has to be done in each app (Word, Excel, PowerPoint).
Additionally, if you do login and want to use the MS365 co-authoring feature, Dropbox's help page explains how you can disable having to click "Edit document" every time:
https://help.dropbox.com/view-edit/admin-guide-co-authoring#Protected-view-on-Windows
RDUpchurch if you are logged in to dropbox.com you could try this, https://www.dropbox.com/get_help/desktop-app Hope this helps
