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The Microsoft files on Windows 11 are prompting for a Dropbox sign in every time I try to open them.
Hello,
I have the Dropbox desktop app installed and every time I open Excel or Word this Login screen appears asking to "Log in or sign up to Dropbox to link with Microsoft Office 365"
Is there a way to disable this?
Microsoft 365
Device
PC
Operating System/Browser (if using the web)
Windows 11
Hi all,
There's been some progress made on this issue. Here are some new troubleshooting steps while this is being looked into:
- The issue should be fixed for account holders who NEVER integrated their account with Microsoft Office 365 API app.
- If members are still seeing the popup it means that at some point they did login / integrate and then decided to remove “Dropbox For Teams” from MST Office.
- Members that did integrate at some point with the API app and later decided to remove integration, should go to https://www.dropbox.com/account/connected_apps and manually disconnect Microsoft Office 365 app. See attached screenshot.
- Member needs to wait 2 hours and restart a desktop app after disconnecting an app.
This is still being looked into but hopefully this should help some of you in the meantime.
I've flagged all of these cases internally to be looked into.
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Over the weekend, my firm got me a new computer because my old one was having issues unrelated to this thread. I noticed that after I installed dropbox on this new machine, these pop-ups are no longer appearing. It asked me if I wanted to turn on co-authoring and I clicked "leave unlocked." I believe when this issue first began occurring, I had clicked a different option (can't remember which).
Is it possible that one of these options causes this pop-up to occur? If so, how can we choose one of these other options for co-authoring other than re-installing dropbox and making a different selection?
We have the same problem started yesterday 01.09.2025 in our company.
We have dropbox teams.
every office file needs now about 5 seconds to open instead of 1 second. our programmers try to get rid of this dropbox behavoiur, nothing helps.... please fix this issue! every employee opens about 500 office documents per day.... it causes so much trouble that we discuss to change dropbox to another system
dropbox version 231.4.5770
- Dell_Dropbox
Community Manager
Hey everyone, great news to report. The team has been hard at work and this issue should now be mitigated.
Please restart your Dropbox desktop app.
I am still getting this after quitting dropbox and restarting. I don't want to link to Office. Dropbox integration with Teams cause my links to try to open in a WOPI dropbox and do not work. What is the solution here?
Dell_Dropbox I restarted and still on 231.4.5770 , and still have the popup. Hopefully your patch will get posted soon, please keep us updated.
I have same issue.
- Walter
Dropbox Community Moderator
Hi Rinconman - sorry to hear about this.
Can you please let us know some additional information so that we can make sure we're on the same page?
For example, what is your computer's exact OS version and the status and version of the Dropbox desktop app as shown in your taskbar?
Does the issue affect a specific file of yours, some or all of your Microsoft files?
A screenshot of the exact error you're getting would also help!
Windows 11.
Same as others. Every time I open an file in word or excel I get the pop up to sign in toe DB for Office 365.
- Walter
Did you quit and relaunch the Dropbox desktop app and/or your computer lately Rinconman?
I restarted my computer and the issued started. My guess is DB updated on the restarted. I tried may of the items in this thread and nothing worked. When will there be an DB update to fix this?
