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Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, w...
It must be something with either the Dropbox app or the Microsoft word app. I deleted the Dropbox for iPad app and went to the site via the website and I am able to open the files with "word for the web" and modify them without any issues. I had to delete the Dropbox app to open in "word for the web" otherwise when I clicked the link, automatically opened the Dropbox app, which forces me to use the word app.
I'm not sure why everything works fine with the dropbox webpage / word for the web, and not in the app...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for getting back to me here AdamFerg!
I have seen the issue you're experiencing here on the Community before, which was due to not being signed into the Microsoft app.
However, I understand that you mentioned already being signed into your account via the app.
Since reinstalling the apps, could you please just double check that this is indeed the case, that you're signed into your Microsoft account via the app?
If so, are you seeing a "read only" banner when viewing the file within Word for any of your files (locally or from Dropbox)?
I am having this exact issue and have worked through the steps outlined here without the issue being solved. Did this ever get resolved?
- WalterHi there Cleanfire; thanks for joining the discussion here and sorry to hear about this.
Can you please let us know if you're getting any specific error and if so, send us a screenshot so that we can have a look?
While we're at it, can you confirm you're using the most up to date versions of your device's OS and both the Word apps and our mobile app for iPadOS as well? - I’ve abandoned the app and had to use the website for edits. For whatever reason, I’m able to work through it this way, but the app is broken.
Absolutely egregious that this problem persists. There should be no reason this problem has persisted so long. It’s such a basic function, this should not be that difficult.
Daphne Walter Confirming that I am indeed logged into my Microsoft 365 account and the "read only" banner is not shown. The only thing that happens is when I go to modify the document, it will not let me change anything.
When I open the document through the dropbox website into Microsoft Word, I can modify the document without any issues - I only have the problem when using the dropbox app.
Further, it would be nice to have the choice to open documents through the app with a different word processor, like Pages. Not sure if that is in the works or can be passed to the development team. I'm sure I can't be the only one with that request given that Microsoft requires a subscription and Pages does not.
- Daphne
Would you mind sending a screenshot of what you see when you try and edit the file AdamFerg? Even perhaps a short screen recording.
Also, you should be able to open the file in other apps, like Pages, by exporting with these steps.
If you try exporting the file to Pages, or another app, do you have the same trouble editing it?I am having this problem as well. The word document can be opened and edited on my Mac and my PC with no problem. It can be opened on my iPad but not edited. If I click the three dots in the top right, auto save is grayed out and it says Read Only mode. This document is not in read only mode. Nobody else is using it, it’s not open anywhere else. I’ve restarted 1000 times. I am logged in to Microsoft office (I have 2 accounts and I tried both). This must be a problem with the dropbox app.
