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Forum Discussion
Unable to edit word documents on iPad / Microsoft word
Hello,
I am using Dropbox (v206.5) on my iPad (up to date with IOS 14.01) and for most word documents I am able to open them from Dropbox app and edit them in word with no problem. Periodically, w...
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for getting back to me here AdamFerg!
I have seen the issue you're experiencing here on the Community before, which was due to not being signed into the Microsoft app.
However, I understand that you mentioned already being signed into your account via the app.
Since reinstalling the apps, could you please just double check that this is indeed the case, that you're signed into your Microsoft account via the app?
If so, are you seeing a "read only" banner when viewing the file within Word for any of your files (locally or from Dropbox)?
I am having this exact issue and have worked through the steps outlined here without the issue being solved. Did this ever get resolved?
- WalterHi there Cleanfire; thanks for joining the discussion here and sorry to hear about this.
Can you please let us know if you're getting any specific error and if so, send us a screenshot so that we can have a look?
While we're at it, can you confirm you're using the most up to date versions of your device's OS and both the Word apps and our mobile app for iPadOS as well? - I’ve abandoned the app and had to use the website for edits. For whatever reason, I’m able to work through it this way, but the app is broken.
Absolutely egregious that this problem persists. There should be no reason this problem has persisted so long. It’s such a basic function, this should not be that difficult.
- I have this issue too and it’s really frustrating. Please fix it.
