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Barnsey's avatar
Barnsey
New member | Level 2
1 year ago

Unable to open Excel files on Android Dropbox mobile app - Office login loop

Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo la...
Android
Microsoft Office
Mobile
CPR31's avatar
CPR31
Explorer | Level 3
1 year ago
Same here. Word is fine, only Excel has the problem.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Howard L.6 and CPR31, sorry to hear that you're having this issue.

 

Have you tried any of the troubleshooting provided in this thread, like clearing the apps' cache, restarting the device, etc.?

  • Dan83's avatar
    Dan83
    New member | Level 2
    1 year ago

    Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi Dan83, could you try deleting the Excel app, rebooting the device, and reinstalling it to see if this helps?

  • CPR31's avatar
    CPR31
    Explorer | Level 3
    1 year ago
    Yes.
    Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
    Does anyone know if it is a dropbox problem or an Excel problem.?
    • CPR31's avatar
      CPR31
      Explorer | Level 3
      1 year ago
      Uninstalled/reinstalled Excel. Same result.
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hi CPR31, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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