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Forum Discussion
grooveolux
6 years agoExplorer | Level 3
Word Online – inserted images continually load and do not display
I have a dozen or so Word Online docs in Dropbox, each with a single jpeg image inserted from my local computer.
These documents were last seen with the image successfully inserted.
After coming back to these Word Online documents after some weeks, only some of the inserted images are now displaying, both in the document thumbnail and when the file is opened in Word Online.
For the other Word Online documents, the inserted image does not display in the thumbnail and appears to be loading continuously when the file is opened in Word Online and never displays. For these, when I hover over the apparently loading image, there is a tooltip type message "Inserting Picture..."
The same issue is replicated accessing these files on DropBox on two different computers.
I cannot be certain I ever saw the images displayed in the affected files after the first time I closed the doc.
Does anyone have any hints to avoid this re-occurring?
- Daphne
Dropbox Staff
Thanks for reaching out to us here grooveolux!
To see if we can get to the bottom of this, let's have a look at a few things.
Can you try opening the file locally on your computer to see if the images display? If you don't have the Dropbox desktop app installed, just download the file from the web.
Also, were these images themselves added into the document, or were they added via a link to the image instead?
Let me know what you find and we can go from there - thanks!
- grooveoluxExplorer | Level 3
Hi Daphne
Thanks for coming back to me on this.
I can't try opening the files locally because I don't have Word. I did try to open them in OpenOffice but failed.
The images were inserted as images rather than links to the best of my knowledge.
G.
- Daphne
Dropbox Staff
Thanks for the info grooveolux!
Just to rule out any browser issues that might be interfering with that, can you try the following to see if there is any change in behaviour:
- Clear the browser's cache
- Use an incognito/private browsing window
- Use another web browser
Let me know how it goes - cheers!
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