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Joyful1's avatar
Joyful1
Explorer | Level 4
2 years ago

A surprise charge on my account of £95.88

I have a charge of £95.88 from Dropbox on my bank account.  As far as I can see on my account it is a free account and I have never made a payment to Dropbox before.  How do I arrange for this to be ...
billing
cancellations
Payments
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Joyful1, what I'd suggest in this case, is to contact our support team.

 

They'll be able to identify the charge and cancel the subscription.

 

You can contact them, by following these steps:

 

  1. Open a private browsing/incognito window and go to this page.
  2. In the "I want to look up information related to" section, choose "other" and type in an email address you can access.
  3. Fill out the rest of the form.
  4. Click "submit".

 

Let us know when you have your ticket number!

Joyful1's avatar
Joyful1
Explorer | Level 4
2 years ago
Hi Hannah

I can’t even see the ‘I want to look up information related to’ option on the page you told me to go to.

Thanks

Joyful1
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Joyful1, did you open the link from an incognito/private browsing window on your browser?

    • Joyful1's avatar
      Joyful1
      Explorer | Level 4
      2 years ago
      Hi Hannah

      Yes I think I managed to do that bit. The window said private browsing when I had it open.

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        What do you see instead, Joyful1?

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