Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AccountUpgrade123's avatar
AccountUpgrade123
New member | Level 2
2 years ago
Solved

Account Erased after Upgrade

Hi all, 

 

I have had a dropbox account for my business email for awhile now. I on August 6, 2024 I upgraded my account to the "Dropbox Plus" level, and was charged the $11.99 for the monthly subscription. I tried to login to the account today and was met with my password not working. I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic" and so I cannot contact any kind of support. 


Has anyone run into any issues like this before? This is a serious problem for my job.

 

Thanks for any help.

Account Settings
Dropbox Basic
Dropbox Plus
Plans
upgrades
  • Rich's avatar
    Rich
    2 years ago
    AccountUpgrade123 wrote:

    I reset the password, logged into the account and all of my files are gone, all of my shared folders are gone, and my account has been reset to "basic"...

    You likely have more than one account and aren't logged in to the one that was upgraded. Use the credit card charge lookup tool to identify the account that you're paying for and verify it's the correct account.

11 Replies

Replies have been turned off for this discussion
Show More
  • bufordr1's avatar
    bufordr1
    Explorer | Level 3
    2 years ago

    Hi Megan,

    Thank you - that pointed me to find my actual account email. I was able to answer my questions and finish the maintenance work I needed to do on my account. Thank you very much!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!